Stop reacting to pushback and start diagnosing it. In this live skills lab, you’ll learn to distinguish between the three things clients say that sound like resistance — objections, conditions, and stalls — and why getting that wrong leads you to either give up too early or push too hard. You’ll build a toolkit of powerful questions designed to uncover what’s really driving client hesitation, so you can respond with curiosity instead of pressure and keep the conversation moving forward.
What You’ll Gain:
A diagnostic thinking framework to accurately identify whether you’re hearing an objection (solvable), a condition (real constraint), or a stall (delay tactic) — and how to respond differently to each
A practical question toolkit organized by purpose: uncovering expectations, pinpointing specific concerns, revealing frames of reference, and making vague resistance concrete
Live breakout practice on real client scenarios with peer feedback, so you leave with questions you’ve already tested — not just ones you’ve heard about
Stop reacting to pushback and start diagnosing it. In this live skills lab, you’ll learn to distinguish between the three things clients say that sound like resistance — objections, conditions, and stalls — and why getting that wrong leads you to either give up too early or push too hard. You’ll build a toolkit of powerful questions designed to uncover what’s really driving client hesitation, so you can respond with curiosity instead of pressure and keep the conversation moving forward.
What You’ll Gain:
NOTE: Register for this class:
*All ERA Classes are Virtual
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